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Melvin L. Silberman

The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide (Active Training Series)

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ISBN: 0787973513
Издательство: Pfeiffer
Год издания: 2004
Book DescriptionToo often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leaders Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to: Get tension right out on the table Figure out whats bothering the other person Communicate the real, underlying concerns
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