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ISBN: 0787985627Издательство: Jossey-Bass
Год издания: 2007
CDR Associates’ training programs have been recognized throughout the world for their high-quality, effective, and innovative approaches to handling conflict in diverse workplace settings. Conflict Resolution for Managers and Leaders is a comprehensive training package. CDR Associates offers their proven program for teaching participants the key concepts and skills in conflict management, negotiation, and dispute resolution. The Conflict Resolution for Managers and Leaders training package consists of a participant’s workbook and a trainer’s manual, which includes interactive exercises, presentations, group discussions, skill practices, and role play simulations.