25 Management Lessons From the Customer's Side of the Counter
James H. DonnellISBN: 0786310049;
Издательство: McGraw-Hill Trade
Close To The Customer is a sometimes shocking, often humorous look at encounters between customers and organizations. It gives 25 new ideas you can use to keep customers coming back for more.
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Robert D. Austin, Richard L. Nolan, Shannon O'Donnell
The CEO job is tougher than ever. How will you prepare … от 2712