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Jeannie Davis, Pat Landaker

Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service

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· OZON.ru 7507р. [Проверить наличие]
ISBN: 0944918042
Издательство: Now Hear This
This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.
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