Обложка книги C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management

C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management

, ,

ISBN: 096426983X;
Издательство: Applied Psychology Pr

Hostile and enraged customers are difficult, dangerous, and a growing presence. With a trend toward more incidents of customer hostility and rage, the protection of a company?s employees, customers, and assets takes on new, urgent, and challenging dimensions. C.H.A.R.M. School meets this challenge by offering a straightforward, systematic approach to customer behavior management. C.H.A.R.M. School equips employees with techniques to anticipate customer hostility, arms them with methods to defuseaggression, and steers them away from dangerous situations.

Похожие книги:

Lambert M. Surhone
Terry Bozzio was born December 27, 1950 in San Francisc…
The Handbook of Mathematics Teacher Education, the firs…
Horrible Histories is a series of illustrated history b…