Обложка книги Customer Relationship Management (Briefcase Books (Paperback))

Customer Relationship Management (Briefcase Books (Paperback))


ISBN: 0071379541; 5-8183-0586-4; 9780071379540;
Издательство: McGraw-Hill Companies
Страниц: 288

This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one of today's hottest topics. Customer Relationship Management supplies easy-to-apply solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are most effective, and how tocreate and manage both short- and long-term relationships.

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