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Wendy Leebov

Customer Service for Professionals in Health Care

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· OZON.ru 1307р. [Проверить наличие]
ISBN: 0595283659
Издательство: Authors Choice Press
This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept in meeting these needs every day.
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