Обложка книги Customer Service for Professionals in Health Care

Customer Service for Professionals in Health Care

ISBN: 0595283659;
Издательство: Authors Choice Press

This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept in meeting these needs every day.