Обложка книги Delivering Quality Service: Balancing Customer Perceptions and Expectations

Delivering Quality Service: Balancing Customer Perceptions and Expectations

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ISBN: 0-02935-701-2;
Издательство: Free Press
Страниц: 226

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but