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Robert Spector

Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company

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ISBN: 0471355941, 9780471355946
Издательство: Wiley
Год издания: 2000
Страниц: 240
Praise for Lessons from the Nordstrom Way "Lessons from the Nordstrom Way is a blueprint for providing superior customer service. There are lessons here for people in every industry." ?Barry Sternlicht, Chairman and CEO, Starwood Hotels & Resorts Worldwide, Inc. "Robert Spector?s book is chock-full of insights on how you can give great customer service?no matter what business you?re in. This stuff makes sense. You?ll read it and immediately ask yourself,?now why did I never think of that??"?Roy H. Williams, bestselling author of The Wizard of Ads "At Continental, we learned that you must trust your people to do a good job. Robert Spector shows that entrusting and empowering your employees are essential ingredients for a corporate culture of great customer service."?Gordon Bethune, Chairman and CEO, Continental Airlines