Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World
Hal B. BeckerISBN: 1886939489;
Here they are . . . 50 stories of the worst customer service in America. We?ve all been at the receiving end of poor or just downright bad customer service, but best selling author and professional speaker Hal Becker, the #1 salesperson for Xerox inhis earlier career, tells it like it is. Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how bad customer service has gotten.But, while he?s at it he also makes suggestions as to what can be done to improve it. Also, on the flip side of the coin?the book features interviews with the 10 best companies that are the tops at meeting the needs of their customers and providing exemplary customer service and free help (rather than a lot of ?lip service?). "Hal Becker has done it again. . . . a light-hearted approach to a serious issue facing all businesses today . . . how to serve and keep...
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