Обложка книги Maximizing Call Center Performance

Maximizing Call Center Performance

ISBN: 1578200261; 9781578200269;
Издательство: CMP Books
Страниц: 137

This book shows call center managers how to leverage technology to solve specific needs. It's packed with innovative solutions for customer service, billing, collections, and technical support. It provides practical applications for technologies such as call blending, customer service on the Web, and virtual call centers.