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Madeline Bodin

Maximizing Call Center Performance

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ISBN: 1578200261, 9781578200269
Издательство: CMP Books
Год издания: 2010
Страниц: 137
This book shows call center managers how to leverage technology to solve specific needs. It's packed with innovative solutions for customer service, billing, collections, and technical support. It provides practical applications for technologies such as call blending, customer service on the Web, and virtual call centers.