Обложка книги Providing Quality Service: What Every Hospitality Service Provider Needs to Know

Providing Quality Service: What Every Hospitality Service Provider Needs to Know

ISBN: 0130967459;
Издательство: Pearson Education

Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles.The manual provides principles, methods, and skills, as well as application interaction exercises to help hospitality operations providers achieve their goal of quality service. The author outlines customer service fundamentals including winning with the customer, defining ?quality? in quality service, the system side of service and the human side of service, four basic customer service needs, selling that sells, and gracious problem solving, plus self-assessment exercises. For service providers and trainers.

Похожие книги:

The techniques and tools covered in this book will help…
Create and burn your own professional-quality DVDs with…

Michael Cross, Jeffery A. Martin, Todd A. Walls, Debra Littlejohn Shinder, Thomas W., Dr Shinder, Syngress Publishing, Thomas W. Shinder
Syngress Study Guides guarantee comprehensive coverage …

Jason Sinclair, Martin Walshaw
Arming network administrators with a thorough understan…

Martin Reddington, Mark Williamson, Mark Withers
HR Functions are under pressure to transform and delive…
Multimedia networking, especially the delivery video ov…
This is an up-to-date guide to what's happening as tech…
Recent policy decisions aimed at improving and safeguar…
The enormous advances in digital signal processing (DSP…
This updated and substantially revised second edition, …
College cost per student has been on the rise at a pace…

Jackson Martins Ladu,Afam I. O. Jideani and Fatimah Tahir
Good nutrition in food is a key part of food security e…