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· OZON.ru 1747р. [Проверить наличие]
ISBN: 0538698365Издательство: South-Western Educational Publishing
This book enhances the reader's opportunity for career success by targeting fundamental skills.Customer Service will provide foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service tool, this is the perfect reference for the experienced professional, those re-entering the workforce and those beginning their careers.