Restaurant Basics : Why Guests Don't Come Back...and What You Can Do About It
Bill MarvinISBN: 0471551740;
An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.
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