Telephone Skills for Professionals in Health Care
Wendy LeebovISBN: 0595283632;
This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. It includes scripts, self-assessment and practice exercises to help employees become more conscious of their customersA? needs and more adept at handling their phone interactions.
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