Обложка книги Telephone Skills for Professionals in Health Care

Telephone Skills for Professionals in Health Care

ISBN: 0595283632;
Издательство: Authors Choice Press

This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. It includes scripts, self-assessment and practice exercises to help employees become more conscious of their customersA? needs and more adept at handling their phone interactions.