Обложка книги Up Your Service Insights

Up Your Service Insights

ISBN: 9810459394;
Издательство: Ron Kaufman Pte Ltd

Amazing stories of spectacular service ? and how you can do it, too. Real drama and trauma of service disasters ? and what you must avoid. Key lessons and learning points to motivate your staff, build your service culture, and keep your customers coming back for more. Come on! Join Ron Kaufman on an incredible trip around the world in the quest for superior service.

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Ron Kaufman (born 1956 , from Westport, Connecticut, US