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ISBN: 0874257379Издательство: HRD Press
Год издания: 2003
Book DescriptionThis resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands. Identification and creation of memorable experiences for your customer service representatives and their customers A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer. 50 high quality activities which may beeasily aligned with the specific needs and identified competencies within your customer service area. User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes adifference. Activities which are easily customized to your needs and include a number of variations and additional insights and ideas to make them the "right fit" for your programs. A CD Documenter to identify and develop your...