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ISBN: 0028619536Издательство: Alpha
Год издания: 2003
Book DescriptionGreat customer service can be a powerful competitive weapon for any business. And this Idiots Guide shows any business person how to develop dynamite customer service programs that really work. Chapters include how to train service personnel, handle complaints, create a service culture in any sized company, and develop service strategies that bring out the best in the business.Don Blohowiak and Ron Karr are consultants in management, customer service, and sales training. Mr. Blohowiak lives in Lawrenceville, New Jersey, and Mr. Karr lives in Ft. Lee, New Jersey.