Нравится LibRing?
Расскажи друзьям:

Customer Service: Empowerment and Entrapment

Книгу можно купить в интернет-магазинах:

· OZON.ru 3729р. [Проверить наличие]
ISBN: 0333946073
Издательство: Palgrave Macmillan
Год издания: 2003
Book Description Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.