Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series)
JoAnn HabererISBN: 0619259094;
Book Description"Customer Service in the Information Age" provides readers and trainers with insight into how to realign their customer service techinques to meet Information Age customer expectations. The book focuses on new frontiers in customer service such as e-mail, Web sites, customer relationship management (CRM), and automated telephone systems, while revisiting some customer service basiscs like the importance of a personal response and using common sense.
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