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ISBN: 0874258081Издательство: HRD Press, Inc.
Год издания: 2004
Book Description100 fun and effective activities that teach your employees how to give customer-pleasing service in any situation Learning Points: 100 Activities and Actions for Customer Service Excellence In our increasingly competitive businessworld, it is becoming more and more important to provide the best possible service to customers. Your customer service representatives are in a unique position to keep your customers happy and coming back. With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service your company expects. And your customers deserve. These fun, engaging, and easy-to-use activities take only minutes to complete. They contain a wealth of insights, tips, and guidance that will create employees who ? Understand the principles of customer service and how to apply them to build rapport, solve problems, and...