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Chris Thomas

Employee Management and Customer Service in the Retail Industry

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ISBN: 047172324X, 9780471723240
Издательство: Wiley
Год издания: 2005
Страниц: 208
Book Description Employee Management and Customer Service in the Retail Industry , by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.