Обложка книги Employee Management and Customer Service in the Retail Industry

Employee Management and Customer Service in the Retail Industry

ISBN: 047172324X; 9780471723240;
Издательство: Wiley
Страниц: 208

Book Description Employee Management and Customer Service in the Retail Industry , by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.