Обложка книги Service Operations Management : Improving Service Delivery (2nd Edition)

Service Operations Management : Improving Service Delivery (2nd Edition)

ISBN: 0273683675;
Издательство: Prentice Hall
Страниц: 516

Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.