Нравится LibRing?
Расскажи друзьям:
Robert Johnston

Service Operations Management : Improving Service Delivery (2nd Edition)

Книгу можно купить в интернет-магазинах:

· OZON.ru 6336р. [Проверить наличие]
ISBN: 0273683675
Издательство: Prentice Hall
Год издания: 2005
Страниц: 516
Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.
Посмотрите другие книги этой тематики: