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ISBN: 0899309828Издательство: Quorum Books
Few managers and supervisors are adequately trained to effectively handle the diverse and complex relations problems that characterize business and industries. Relevant management theories and research data pertaining to these human relations issues are discussed in this work with special attention on effective ways to empower employees and to handle confrontations that grow from race, gender, sexual orientation, age, and emotional differences, which often emerge when organizations grow or downsize to meet competition pressures. No other book includes such a broad approach to human relations in the workplace.