Книгу можно купить в интернет-магазинах:
· OZON.ru 4674р. [Проверить наличие]
ISBN: 156414366XИздательство: Career Press
Phone Power: Increase Your Effectiveness Every Time You're on the Phone is a practical guide to improving oral communication skills.Learn to turn frustrating exchanges into effective and productive transactions, make every caller feel special whether in sales, customer service or speaking to a supervisor, and learn to make a powerful impression for yourself as well as for the company you work for. Phone Power delivers concise, how to information in a friendly, interactive format. And the guidance it offers promises dramatic improvements in use of that all important business tool-- the telephone.