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ISBN: 0787946028, 9780787946029Издательство: Jossey-Bass/Pfeiffer
Год издания: 1999
How Do You Ensure that Employees Are Doing the Right Things? Many of us ask, "What does it take to do a job well?" and stop there. But there's more to it than that. What skills and knowledge are necessary for effectiveness in a certain job?Does the employee have the appropriate skills and knowledge, or is some kind of training necessary? Are these job expectations aligned with the culture and strategy of the organization as a whole? These questions are essential to performance improvement efforts. And competency modeling is designed to help you find answers to questions such as these. A competency model is . . . a descriptive tool that identifies the skills, knowledge, personal characteristics, and behaviors needed to effectively perform a role in the organization and help the business meet its strategic objectives. From the authors of the best-selling book The Art and Science of 360? Feedback comes this guide to the design and implementation of...