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ISBN: 0874257565Издательство: HRD PRESS, INC
Год издания: 2004
Book DescriptionElectronic communication is here to stay and using the right tools effectively is essential to your success. Yet few companies provide training in this changing area. This cutting-edge book is full of guidelines and things to consider to get what you want when communicating through e-mail, instant message, voice mail, conference calls, web conferences and videoconferences. Learn how to "ecommunicate" clearly and professionally when participating or leading a virtual team . . . workingfrom a home office or building and managing professional relationships across cities, states or countries. Topics include: Delivering bad news via e-mail, cellular phones, and voice mail, humor in electronic communications, and ecommunication protocol?including offensive language, showing emotion and response time. Learn how to: Get the most out of conference calls?whether you?re a presenter or participant Turn web conferences and videoconferences...