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Karen S. Fredricks


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ISBN: 0764575325, 9780764575327
Издательство: For Dummies
Год издания: 2004
Страниц: 408
* The fun and easy introduction to the latest update to ACT!, the leading contact management/customer relationship management (CRM) software that allows users and organizations to manage their business relationships effectively * Shows how ACT! keeps customer info in one place, providing instant access to names, phone numbers, addresses, appointments, call histories, follow-up activities, etc. * Author Karen Fredricks is well-known in ACT! circles and is the ideal person to cover all the bases, such as setting up a contact database; adding, deleting, sorting, and finding contacts; scheduling activities; using the basic ACT! reports; creating sales opportunities; and much more * Addresses the new relational feature that allows all contacts in the same company to be grouped together
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