Mediation For Managers: Resolving Conflict and Rebuilding Relationships at Work
John Crawley, Katherine GrahamISBN: 1857883152;
A toolkit of exercises, case studies, and real-world examples that sets itself apart by focusing on getting mediation skills and the mediation process out of the classroom and away from the lawyers?and directly into the hands of managers in the workplace where it is needed the most. Unlike most other books in this fast-growing field, MEDIATION FOR MANAGERS shows how to reduce conflict, avoid crisis, and rely on internal talents and resources rather than external litigators, arbitrators, and high-priced professional mediators.
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