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Lisa Ford, David McNair, Bill Perry

Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation

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ISBN: 1-58062-458-8
Издательство: Adams Media Corporation
Год издания: 2001
Страниц: 216
Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid advice on how to improve customer service from the inside out. By learning how to