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Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey

Crucial Conversations: Tools for Talking When Stakes are High

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ISBN: 0071401946
Издательство: McGraw-Hill; 1 edition
Год издания: 2002
Страниц: 256
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to