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· OZON.ru 520р. [Проверить наличие]
ISBN: 087425731XИздательство: HRD Press
Год издания: 2003
This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offerslessons that will build professional competencies in the business of service. More about the Service Pro Program Now you can create an organization of "Service Pros"?and build a competitive advantage?quickly and cost-effectively. Looking for an effective, entertaining and efficient way to teach employees and leaders the critical elements for building an outstanding service reputation? Look no further. The comprehensive Service Pro program is everything you ever wanted in a service training program?and much more. It provides meaningful content . . . compelling interactivity . . . award-winning video segments . . . and a concentrated learning format. All at a price that makes it the best value in the market today. ...