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Dennis Snow, Teri Yanovitch

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

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· OZON.ru 492р. [Проверить наличие]
ISBN: 193202106X
Издательство: DC Press
Год издания: 2003
Страниц: 222
"Customer Service" is not a lost art -- but it surely needs to be rediscovered. With all the books that have been written on the subject, it is surprising how little solid insight has been really offered. That is why Unleashing Excellence stands out