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ISBN: 1562863258Издательство: ASTD
Год издания: 2006
Presented in this collection of ten case studies is how evaluation is being used to address the challenges of public sector work. Not only is there increased emphasis on understanding the inefficiencies in the public sector, but also a new prominence on building accountability into public sector processes-not just training programs, but education programs in the academic environment, as well as community development programs. Measuring ROI in the Public Sector shows how all types of public sector organizations are using ROI evaluation as a way to meet these challenges.