Designing Work Groups, Jobs, and Work Flow (From Training to Performance in the Twenty-First Century, Set 2 : Redesigning Work Processes)
Toni Hupp, Craig Polak, Odin WestgaardISBN: 078790063X; 9780787900632;
Here's an integrated approach to using the most powerful reeingineering tools to design single work units that are productive, responsive, and build participant ownership and commitment. This practical tool kit includes techniques for analyzing and designing daily work flow, group structure, and job responsibilities of intact work groups. Includes numerous checklists, reusable worksheets, and flow charts.