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ISBN: 157675197X, 9781576751978Издательство: Berrett-Koehler Publishers
"Please, not another t-shirt!" is the common cry among employees. Make Their Day! shows what employers and employees each expect from recognition and why most efforts miss their mark. Author and management consultant Cindy Ventrice demonstrates that to be effective, recognition must be built directly into the work and workplace, directed at specifics, and tied to performance. Written from the employees' viewpoint, this book explains why good working relationships form the core of effective workplace recognition. The author then offers specific, low-cost recognition programs that have been effective in improving morale and productivity at leading companies like FedEx Freight and Wells Fargo Bank.