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Richard J. Schonberger, Edward M., Jr. Knod

Synchroservice!: The Innovative Way to Build a Dynasty of Customers

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ISBN: 0786302453
Издательство: Irwin Professional Publishing
In Synchroservice!, Schonberger, teaming up with Edward M. Knod, Jr., targets leading-edge world-class excellence strategies for the service industry, giving you everything you need to design and execute a synchronized service strategy. Through practicaladvice gleaned from years of experience, the authors give you the insight to synchronize every aspect of your organization for improved customer service - and enhanced competitive advantage!