How Organizations Learn: Investigate, Idenfify, Institutionalize (Crisp Management Library, 23)
Patrick Townsend, Joan E. GebhardtISBN: 156052491X;
Издательство: Crisp Publications
A nifty addition to the list, this book applies the techniques of the U.S. Army's After Action Review as a model for any organization to use in learning from what it has done--both its successes and its failures.
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