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Gary V. Sluyter, Sage Publications

Improving Organizational Performance: A Practical Guidebook for the Human Services Field (SAGE HUMAN SERVICES GUIDES)

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· OZON.ru 7966р. [Проверить наличие]
ISBN: 0761907513
Издательство: Sage Publications
This practical guide to recently developed management principles takes the reader beyond the basics of Total Quality Management to the underlying core concepts. The book provides a basic reference and field guide for social and mental health service organizations that are interested in learning about and applying sound management principles. In addition to theory, it presents procedures for putting quality practices in place, illustrates points with examples from the field, and includes a complete case study to help organizations learn the quality improvement team process.
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