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ISBN: 0471443891Издательство: Wiley
"The X-Factor is brilliant! Ross Reck has tremendous wisdom and it shows. This book contains nothing but rock-solid content."?Alex Pollock, Director, Environmental Health and Operations, Dow Chemical "I?ve been working with Ross Reck?s X-Factor for more than ten years and I?ve seen the results?that?s why his concept serves as the basis for my sales training program."?T. Wesley Kench Sr., Director of Training and Career Development , Bertek Pharmaceuticals, Inc. "Finally a management and leadership book that has all the answers. Every manager, regardless of their level, ought to read this book."?Carol L. Summersgill, Director, Human Resources, Whirlpool North America "The X-Factor does an outstanding job of describing the difference between successful and unsuccessful organizations. It helped me remember what is important!"?Joyce K. Williams, Vice President, Donor Services, American Red Cross Blood Services "Ten years...