Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business P
H. James Harrington, K. C. Esseling, Van NimwegenISBN: 0070267790; 9780070267794;
This long-awaited companion and update to H. James Harrington's best-selling Business Process Improvement is a hands-on implementation guide. It focuses on upgrading information distribution paths to optimize the many processes with which they come in contact. Filled with lists, charts, and appendices, this workbook tells how to document a company's processes, analyze current effectiveness, design new processes, use system enablers, and much more.