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Van Haren Publishing

Foundations of IT Service Management: based on ITIL

Обложка книги Foundations of IT Service Management: based on ITIL

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ISBN: 9077212582
Издательство: Van Haren Publishing
Год издания: 2005
Страниц: 231
This bestselling publication is an indispensable guide to IT Service Management as defined by ITIL, particularly for anyone taking the Foundation exams. *Covering Service Support, Service Delivery and Security Management *Containing official ITIL