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Service Management: Operations, Strategy, Information Technology with Student CD

Обложка книги Service Management: Operations, Strategy, Information Technology with Student CD

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ISBN: 0073122580
Издательство: McGraw-Hill/Irwin
Год издания: 2005
Balancing conceptual and applied coverage of all aspects of the management and operation of services, this book has maintained the position as market leader through four previous editions. It is the most comprehensive and widely used introduction to