Нравится LibRing?
Расскажи друзьям:
Robert Spector, Patrick D. McCarthy

The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

Обложка книги The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

Книгу можно купить в интернет-магазинах:

· OZON.ru 1623р. [Проверить наличие]
ISBN: 0471702862
Издательство: Wiley
Год издания: 2005
Страниц: 288
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for