Обложка книги The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

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ISBN: 0471702862;
Издательство: Wiley
Страниц: 288

First published in 1995, <i>The Nordstrom Way</i> is a classic guide to great customer service. This new book replaces <i>The Nordstrom Way</i> with an even more practical guide to becoming the &#8220;Nordstrom&#8221; of your industry. Designed for