Обложка книги Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

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ISBN: 1591841097;
Издательство: Portfolio Hardcover
Страниц: 288

For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Its trophy has become as recognizable as the Oscar, proudly advertised by companies