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Chris Denove, James Power

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Обложка книги Satisfaction: How Every Great Company Listens to the Voice of the Customer

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ISBN: 1591841097
Издательство: Portfolio Hardcover
Год издания: 2006
Страниц: 288
For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Its trophy has become as recognizable as the Oscar, proudly advertised by companies