Selling is Everyone's Business: What it Takes to Create a Great Salesperson
Steve Johnson, Adam ShaivitzISBN: 0471776734; 9780471776734;
"Close your door. Shut down your e-mail. Let voice mail catch your calls. You're going to want to give this book your full attention. It'll take an hour of your time (okay, maybe two), but it may be the most fruitful hour (or two) you've ever spent.