Trust and Distrust in Organizations: Dilemmas and Approaches (The Russell Sage Foundation Series on Trust, V. 7)ISBN: 0871544857;
The effective functioning of a democratic society?including social, business, and political interactions?largely depends on trust. Yet trust remains a fragile and elusive resource in many of the organizations that make up society's building blocks. In their timely volume, "Trust in Organizations," editors Roderick M. Kramer and Karen S. Cook have compiled the most important research on trust in organizations, illuminating the complex nature of how trust develops, functions, and often is thwarted in organizational settings. With contributions from social psychologists, sociologists, political scientists, economists, and organizational theorists, the volume examines trust and distrust within a variety of settings?from employer-employee and doctor-patient relationships, to geographically dispersed work teams and virtual teams on the internet. "Trust in Organizations" opens with an in-depth examination of hierarchical relationships to determine how trust is established...