The New Ruthless Economy: Work and Power in the Digital Age
Simon HeadISBN: 0195179838;
In the great boom of the 1990s, top management's compensation soared, but the wages of most Americans barely grew at all. This wages stagnation has baffled experts, but in The New Ruthless Economy, Simon Head points to information technology as the primecause of this growing wage disparity. Many economists, technologists and business consultants have predicted that IT would liberate the work force, bringing self-managed work teams and decentralized decision making. Head argues that the oppositehas happened. Reengineering, a prime example of how business processes have been computerized, has instead simplified the work of middle and lower level employees, fenced them in with elaborate rules, and set up digital monitoring to make sure that therules are obeyed. This is true even in such high-skill professions as medicine, where decision-making software in the hands of HMOs decides the length of a patient's stay in hospital and determines the treatments patients will or...