Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer
Dr. Rick Brinkman, Dr. Rick KirschnerISBN: 0071448020;
The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, ck Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focus on the personal interactions between businesses and customers that can make or break the deal. Love Thy Customer provides people-oriented advice for short-term success and long-term growth, including: Skills and strategies to win customers over Tacticto prevent customer dissatisfaction Maneuvers to resolve a full range of problems Ways to maintain customer focus Methods for business owners to cultivate a strong service ethic Customer satisfaction is more important than ever,...