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Call Centers For Dummies (For Dummies (Computer/Tech))

Обложка книги Call Centers For Dummies (For Dummies (Computer/Tech))

Книгу можно купить в интернет-магазинах:

· OZON.ru 1830р. [Проверить наличие]
ISBN: 0470835494
Издательство: John Wiley & Sons
Год издания: 2005
Страниц: 384
A fun and simple guide to improving call center management and response Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.